FAQs

We accept returns within 30 days of when they’re delivered. To be returned an item must be unused and unopened, and definitely not ashed in.

Returns, cancellations and exchanges are not accepted on the following:

• Accessories (matches, rolling papers, etc.)
• Products marked Limited Edition
• Anything that is made-to-order
• Three or more of the same item

To get a return started, shoot us an email at hello@houseplant.com.

We’ll get your refund sent out as soon as our warehouse receives your return and verifies the product’s condition. Once we process your return, it can take up to 7-10 business days for the funds to be returned to your account, but depending on your bank it can go much more quickly.

Direct exchanges (e.g. swapping one colorway for another of the same product) are no problem, but if there’s a price difference, we’ll be happy to process a return and let you make your new purchase at your convenience.

Email us at hello@houseplant.com as soon as you can and we’ll do our best to catch it before it ships.

If you placed an order by mistake or want to cancel for any other reason, please let us know as soon as possible at hello@houseplant.com.

Drop us a line at hello@houseplant.com and we’ll be happy to update your address if your order hasn’t already shipped.

Our standard shipping is order value-based, but for some items we offer flat-rate shipping or a mix of both, depending on the items in your cart. Order value-based shipping is automatically calculated based on the size and weight of the item, plus packing materials, handling, and the distance it will travel from our warehouse. Flat-rate shipping is offered as a way to save our customers money when size, weight, or other factors make standard shipping prohibitively expensive, and though we take a slight loss on shipping costs in these circumstances, we’re happy to do it if it means more people will get to experience Houseplant.

We ship to residential and business addresses in the 50 United States and Washington, DC. We cannot ship to PO Boxes, nor can we ship to US Territories such as Puerto Rico, Guam, or the Virgin Islands.

If you live elsewhere in the world and would still like to experience Houseplant, try checking out some of our retail partners: KITH and SSENSE. Both ship internationally.

Once you place your order, our warehouse fulfills and ships it out within 3-5 days. Once fulfilled, the courier – UPS, FedEx, or USPS – picks it up, a shipping notification is sent out, and it begins its journey to you. Standard ground shipping can take 2-5 business days, whereas expedited shipping is more like 2-3 business days.

• Ash and Scent Set
• Ashtray 3.0 by Seth
• Ashtray by Seth
• Ashtray Set by Seth
• Ashtray Set by Seth - Floral
• Droplet Reed Diffuser
• Glass Grinder
• Gloopy Ashtray by Seth
• Gloopy Vase by Seth
• Incense Droplets
• Side Table Ashtray
• Standing Ashtray
• Stash Table
• The Double Deck Set
• The Espresso Set by Seth
• The Large Gloopy Planter
• The Medium Gloopy Planter
• The Only Carryall
• The Only Carryall - XL
• The Pocket Ashtray
• The Pocket Case
• The Small Gloopy Planter

We accept all major credit cards, plus Shop Pay, Apple Pay, and Google Pay.

Shop Pay installments are available on qualifying orders; the product page will display the option beneath the “Add To Cart” button if a product is eligible for installment payment.

Of course! Payments are processed by Shopify and the details of your payment information never once touch our servers.

Housegoods is what we call our homeware range: tableware, textiles, ceramics, and other products designed with thoughtful care and intention, just like everything else we make.

Each Housegood comes with a set of Operating Instructions that include a section on care. For the most part, Housegoods can be cleaned with mild soap, a soft cloth, and warm water, but make sure to check out your individual piece’s Operating Instructions for more information.

Some Housegoods, like the Ashtray Set by Seth, represent the core of our design ethos and it would be a shame to not restock them at regular intervals. Some, like the Gloopy Ashtray, sell out quickly, are gone for a while, then eventually come back in a brand new colorway. And others, like the legendary Vinyl Box Sets or the mythical All-In-One Rolling Tray, were made with esteemed collaborators, in limited quantities, and will likely not be reproduced ever again.

Though we hate to see you go, you can simply click the link in the footer of each email to unsubscribe. If that doesn’t work, shoot us an email at hello@houseplant.com.

Yes, our email subscription is a completely separate service from our order confirmation emails.

Email us at hello@houseplant.com and we’ll take care of everything.